Oahu · Honolulu · Island-wide
When your AC dies and the heat puts someone at risk, call (808) 400-6593. You can also send an urgent request online at any hour, and it reaches our team flagged EMERGENCY. Universal Air Hawaii handles emergency AC repair for homes and businesses across Oahu.
Why Oahu homeowners call us first
Got a quote to replace your AC? We will take a second look at no charge and tell you straight whether a repair makes more sense.
*Requires a written replacement quote from another licensed Hawaii contractor. Residential systems on Oahu. One per household. We will tell you honestly if a repair makes more sense than a replacement, even if that means no sale for us.
Hawaii Energy instant rebates on qualifying high-efficiency split AC systems installed by a Clean Energy Ally contractor. Counted per outdoor unit, so separate single-zone systems can each earn one.
*$400 to $550 per qualifying outdoor unit (condenser), set by size and SEER2. A 9,000 or 12,000 BTU unit earns $450 if rated 17.2 SEER2 or better, and nothing below that; $550 is for units of 30,000 BTU and up. Counted per condenser, so three single-zone systems can earn three rebates while one multi-zone system earns one. Newly constructed homes do not qualify; newly purchased homes do. Must be installed by a Hawaii Energy Clean Energy Ally. Requires a Hawaiian Electric account. First-come, first-served while program funds last; program year ends June 30, 2027.
Hawaii Energy pays a $75 instant rebate on a qualifying AC tune-up performed by a Clean Energy Ally, up to two condensers per year. Ask us whether your visit qualifies.
*Hawaii Energy instant rebate of $75 per qualifying condenser, up to 2 per year per residence. The multi-point tune-up must be performed by a Hawaii Energy Clean Energy Ally. Requires a Hawaiian Electric account; Kauai (KIUC) is not eligible. First-come, first-served while program funds last. Program year runs through June 30, 2027. We confirm your eligibility before the visit.
For a dead system when heat puts people, pets, equipment or your business at risk. Call first so we can talk through safety steps and the fastest option.
Book online or call
Send your request in under a minute, any time of day.
A real person follows up
A real person from our team calls you to set a time that works for you.
Visit confirmed
We confirm your arrival window before your visit.
Diagnosis and price
Your tech explains what's wrong and the price before any work begins.
Cool again
We finish the work, test the system and clean up before we leave.
AC problems do not keep business hours. Compressors fail on Sunday afternoons, and breakers trip at 2 a.m. Wherever you are, from Kapolei and Ewa Beach to Honolulu, Kailua and the North Shore, call (808) 400-6593 or send an urgent request online at any hour. Requests marked 'AC down right now' reach our team flagged EMERGENCY.
Not every broken AC needs an after-hours visit, and we will tell you that. But when heat is a risk to someone's health, your pets, sensitive equipment or your business, we treat it as the emergency it is. Call (808) 400-6593 and a real person will help you figure out the next step.
On the Leeward side, where Kapolei and Ewa Beach are often the hottest and driest parts of the island, a closed-up house can heat up fast. Call for emergency service if any of these apply:
If everyone at home is healthy, the house is tolerable with fans and open windows, and there are no warning signs like burning smells or water near wiring, a regular appointment is usually fine. The same goes for an AC that still cools but not as well as it should, or one room in a multi-zone split AC that stopped while the others keep running. Book the next available AC repair visit, and call back if things get worse overnight.
Some AC failures are more than uncomfortable. If you see or smell any of the following, turn the system off at the thermostat and switch off its breaker. If there is smoke or flame, leave the home and call 911 first.
Do not keep resetting a tripping breaker, open electrical panels on the AC, or touch wet wiring. Do not chip ice off a frozen coil. And do not let anyone add refrigerant without finding the leak, because that is not an emergency fix. It is a repeat bill.
A few simple steps can keep your home safer and cooler until we arrive.
Close blinds and curtains on the sunny side of the house, and move everyone to the coolest room, usually the lowest floor or the side facing the trade winds. Run fans, open windows if the air outside is cooler, and keep water handy. Check on kupuna and kids often. If anyone shows signs of heat stroke, such as confusion, fainting, or hot, dry skin, call 911.
If your AC is leaking, turn it off, put towels or a bucket under the drip, and move furniture, electronics and rugs out of the way. For a split AC leaking from the indoor head, a towel draped under the unit catches most of the water. Take a quick photo; it helps us diagnose.
Shut down non-essential equipment to reduce heat, prop open the server room door if it is safe to do so, and aim a portable fan at the rack. If you have monitoring, keep an eye on temperature alerts and plan a controlled shutdown if it keeps climbing.
An emergency call should feel calm and organized, even when your house is hot and stressful. Here is what happens from the moment you pick up the phone, whether you are in a Waikiki high-rise or a single-wall home in Kaneohe.
A dead rooftop unit on a Saturday can cost a restaurant its whole night. We handle emergency calls for commercial AC systems, including rooftop package units, split systems and VRF, across Honolulu and the rest of Oahu.
Businesses that cannot afford downtime should look at our commercial maintenance agreements. Scheduled service catches worn parts early, so fewer problems become emergencies.
Most emergencies we see were building for weeks. A capacitor weakens, a drain slowly clogs, or salt air eats away at a coil until something gives. Coastal homes see corrosion faster, and vog can load up filters in a hurry.
Regular AC maintenance is the simplest protection. Our Comfort Club puts tune-ups and cleaning on a schedule so your system gets checked before the hot months, not after it quits.
Two precision tune-ups and cleanings a year, priority scheduling and member pricing, all for one low monthly price.
We built Universal Air to be the AC company we would want to call: find the real cause, explain the price before we touch anything, and leave your home cooler and cleaner than we found it. If something isn't right, call us directly at (808) 400-6593.
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